Shipping & Returns
Shipping Charges: All orders sent to a mailing address in the United States are shipped at NO CHARGE. This applies to direct retail orders only. See international shipping policy below.
International Orders: All orders are payable in U.S. Dollars. For all orders sent to a mailing address outside of the United States, there will be a $25.00 USD shipping charge regardless of order value or package weight. This offer applies to direct retail orders only. Please contact us for other available international shipping rates.
Personal Checks: Checks should be payable to “The N Scale Architect”. Please allow up to 10 business days for processing of orders paid by a personal check. A $35.00 bank fee is charged on all checks returned for non-payment or insufficient funds.
Sales Tax: New York State Sales Tax will be charged on all retail orders shipped to a New York State mailing address.
Order Processing: Orders are usually shipped within 7 to 10 business days of receipt. Should there be a delay or out-of stock condition for any of the items ordered, you will be contacted via e-mail. Should any ordered item become permanently unavailable or discontinued, you will be notified via e-mail and offered a credit or exchange for this item. Due to a higher rate of credit card fraud on international orders, shipments to some countries may be held for up to 180 days for addditional processing. For questions about your order, please feel free to contact us via phone or e-mail.
Return & Replacement Policy: If you are not satisfied with your purchase, it can be returned for a refund or exchange. We may limit the amount of a refund if the returned item is incomplete, partially assembled or a special order. Exchanged items are typcially shipped at no charge. For international orders, please contact us before returning any items. If items are damaged in shipment, please retain all related packaging materials and contact us immediately. Under most circumstances, damaged items will be replaced at no charge. Missing or damaged kit pieces will also be replaced at no charge.